Frequently Asked Questions
Everything you need to know about your smart home security journey.
How do I install my Lockly smart lock?
Lockly smart locks are designed for easy DIY installation. Each unit comes with a comprehensive step-by-step guide and access to our 3D interactive installation app, BILT, which walks you through the process in minutes.
What is the 'PIN Genie' technology?
PIN Genie is our patented technology that creates a peek-proof digital keypad. The numbers are displayed in four rotating circles and change after every use, making it impossible for others to guess your code even if they watch you enter it.
Do Lockly products come with a warranty?
Yes, we offer a limited 5-year mechanical and finish warranty, along with a 2-year electronics warranty. This ensures your investment is protected against manufacturing defects.
What happens if the battery dies while I am outside?
In the event of a low battery, you will receive notifications on your smartphone. If the battery dies completely, you can use a 9V battery as a temporary power jumpstart at the bottom of the lock or use your physical backup key.
What is your return policy?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product in its original condition and packaging within 30 days of delivery for a full refund.
Does Lockly work with smart home systems like Alexa or Google Home?
Yes, our Wi-Fi enabled locks and those using the Secure Link Wi-Fi Hub are fully compatible with Amazon Alexa, Google Assistant, and Apple HomeKit for seamless voice control and automation.