Returns & Exchanges

At Lockly®, we stand by the quality of our smart locks and offer a 30-day money-back guarantee to ensure your home security meets your expectations. If you are not completely satisfied with your purchase, you may return the product in its original condition for a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to begin the RMA process.

• 2.
  Prepare the Package

  Place the Lockly device, all original hardware, and accessories back into the original packaging to ensure safe transit.

• 3.
  Ship the Product

  Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the returned unit, your refund will be processed back to your original payment method within 5-7 business days.